Refund Policy for livemaps.co
At livemaps.co, we are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we're here to help.
Subscription Plans:
livemaps.co offers both monthly and yearly subscription plans for access to our software service, which enables customers to generate dynamic dashboards with live maps from any data source of events.
Refund Eligibility:
Refunds are eligible under the following conditions:
1. Cancellation Within the Refund Period:
If you choose to cancel your subscription within the applicable refund period, you are entitled to a full refund. The refund period starts from the date of purchase and varies depending on the subscription plan selected.
- For monthly subscriptions, the refund period is 7 days from the date of purchase.
- For yearly subscriptions, the refund period is 30 days from the date of purchase.
2. Technical Issues:
If you encounter technical issues or difficulties that prevent you from using our service effectively, please contact our support team at
support@livemaps.co. We will make every effort to resolve the issue. If we are unable to resolve the problem to your satisfaction within a reasonable time frame, you may be eligible for a refund.
How to Request a Refund:
To request a refund, please contact our support team at
support@livemaps.co within the applicable refund period. Please provide the following details in your refund request:
- Your name
- Order/Subscription ID
- Reason for the refund request
- Any relevant information or screenshots related to the issue
Refund Process:
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
- If your refund is approved, the refund will be processed to the original method of payment within a reasonable timeframe.
- If your refund is rejected, we will provide a detailed explanation for the decision.
Contact Us:
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our support team at
support@livemaps.co. We are here to help and ensure your satisfaction with our products and services.
Note:
This refund policy applies specifically to subscriptions purchased through Paddle.com, our Merchant of Record. Refunds for purchases made through other platforms or third-party vendors are subject to their respective refund policies.
